FAQ
What framing options are available?
All of my artworks are usually framed in oak or mahogany, as these materials naturally complement my work and the spaces they live in. All frames are handcrafted by us, because it’s important to me that the quality feels just right and that every detail is carefully chosen. For most pieces, a wooden frame is what I feel suits the artwork best and is therefore my preferred option. However, during the purchase process you can choose the frame that you feel suits your piece best. And if you have something different in mind, feel free to reach out before ordering.
If you’d like deeper insight into the process, you can explore more about our frames here.
How much is shipping?
There are 3 options:
1. Personal delivery
I offer free personal delivery within Hamburg and up to 100 km. I will personally bring the artwork to you, ensuring it arrives safely and in perfect condition.
2. Pick up in Hamburg
You are welcome to collect your artwork in Hamburg by appointment. I will make sure everything is carefully prepared for a smooth handover.
3. Shipping
Shipping is available within Germany, Austria, Switzerland and other EU countries. Shipping costs within Germany and Austria are €150 for artworks up to 100 × 120 cm, and €300 for larger pieces from 140 × 120 cm. Shipping to Switzerland and other EU countries starts at €300.
When and how will I receive my artwork?
All artworks are shipped from Hamburg or can be collected in person, usually within 1–2 weeks. Shipping is not included in the price. I offer free personal delivery within Hamburg and up to 100 km. International shipping is available on request — all details are arranged individually.
Estimated delivery times: within Germany and Austria approx. 14 days, to Switzerland and other EU countries approx. 4 weeks. Shipping to all other countries is arranged individually.
Each piece is carefully protected with corner guards and wrapped to ensure safe transport. For international shipments, artworks are additionally secured in sturdy packaging to ensure they arrive safely, even over longer distances.
If your artwork arrives damaged despite our careful packaging, please contact me via email within 14 days of delivery. We will find the best possible solution together — whether that’s a repair, replacement, or refund, depending on the piece and the damage.
Can I request a commission?
I also gladly do commission work.
If you have specific color or size preferences, I would love to create a piece that fits your home, office or collaborate with you on a project.
Feel free to reach out at hello@janinagrupe.de or via the contact form.
You can find more information here.
Not sure how a piece fits into your home?
If you can’t quite imagine a piece in your home yet, feel free to write me at hello@janinagrupe.de. I’ll happily visualize the artwork within an image of your space so you can see how it would feel.